FNB ***** Department - Useless! No response. Lack of investigation. Give me y money bac****

<p>On the 20th June, whilst I was at work I received an SMS that my credit card was swiped for R4862.80 at a placed called MAIMANE ALEX DENELOPMEN ALEXAN. I immediately called FNB ***** department and logged a case as well as stoped my card. They promissed me a reply back within 5 business days. I called back after 2 weeks of no response and was told it is still under investigation and I will get an answer the next day. No one called. I called back a further 2 weeks later and exactly the same thing transpired. Up till now no one has contacted me nor reversed the amount from my account. This is absurd and ridiculous. FNB - I want my money back and I want feed back. This is unaccpetable. Call ref Rg ********** 3830</p>