FNB ***** department unable to assist with FNB ***** case

FNB ***** and Debit order department refuse to work with each OTHER :( South African citizens are being taken for a ride and debited ********ly by an FNB account holder ( according to an ABSA account debited). the reference is CFS ( which can be an acronym for ANYTHING ) , but the merchant details according to ABSA is me. I do not have an FNB business account. I called FNB ***** today to explain that someone is using an FNB account to debt clients and all I have is a REF number , they cannot assist without an account number, and the debit order department can help with the account number. the debit order department refuse to help as its NOT my debit. Very unhelpful service. I have reported the matter to the FSCA as this poses a reputational risk for my company that is NOT trading as CFS in any shape, way or form. ONLY my online website domain is CFSBROKERS. FNB have an opportunity to stop a ******** from ********ly debited citizens account and yet refuse to help. Call centre staff are not experienced enough to assist, let alone UNDERSTAND the query and neither does management. The next time someone is debited and call me, I will refer them to FNB who will NOT be able to assist