FNB ***** Department Terrible Service

I was overseas when there was ***** detected on my card. I spoke to the Call centre and was advised that I could block the card on the app.

As I was going to be overseas for a long while still, I could not cancel the card. But it stayed blocked and no additional ***** occurred.

When I mailed the ***** Centre, I explained to them as well that I was unable to cancel the card as yet, as I needed it on occasion while overseas.

Upon returning I logged the case and the card was cancelled, and now I am told that it was too long ago and the ***** case was not even looked at. At no point was I given a time frame!!