FNB ***** Department Seems to be committing *****

I had ***** on my cheque account. I phoned them more than a week ago and I was advised that it would take approximately 7 working days and then they will provide me with feedback. It has been more that 7 days and I haven't received any feedback. After trying to phone you to follow up I had to hold on for about 30 minutes before I decided to put the phone down. Very slow to none service but very quick to take my money. FNB ***** department seems to be the ones committing *****. I think it is time to move my accounts to another bank.