FNB ***** department pays no regard to video footage

Dear FNB

My mom's wallet was ****** with her card. Before she realised the culprits had spent all the money in her account (even sending it into overdraft, a facility she doesn't even have on her account). They did not have her pin etc. The liquor stores in which they spent the money has camera footage. Your ***** department is not interested in the footage, or in my mom's story. Or the fact that she does not have a cent left in her account. Poor service, no one is willing to help.