FNB ***** department not helping at all

I reported a ***** to FNB on 12 February 2023. FNB only until now sent me that they have assigned an investigator Bongani Ndembe. I immediately called him to request for clarity on the next steps as the funds can be possibly saved if they have not cleared on the ********** account. I have not received any response from him.

I also made frequent follow up on email to him and he still has not even bothered to respond to me.

I have called the ***** call centre close to 10 times following up on the case and requesting a call from Bongani or even the supervisor. Nothing has been done.

Am not happy with the service that FNB is providing us in times on need.

Please help.