1 reviews | Active since Jun 2015
FNB ***** department not Helping
My business account card was "taken" by the ATM on the 26/01/2021 at 08:38 in the morning reporting it to the ***** department immediately, Today is the 24/02/2021 two days short of a month. I have been in to the branch twice where one of the consultants checked his personal phone the whole time I was trying to sort out this problem and making a personal call while I was talking to him. telling me it will be sorted out that Friday. I Phoned the ***** department a total of 9 times. FNB still charged me penalty fees for the transactions the "****" made on my blocked and blacklisted card. Everyone at the ***** department transfers you to someone ells. The one lady drop the phone on me on the 8th call because I lost my temper. Every consultant I talk to will escalate the problem. I think the escalator is broken... So frustrated. Closing this account as soon as possible! Used to be the best bank, now they are THE WORST!
After I posted my review on Hellopeter, someone from FNB phoned me almost immediately after. There was a verry understanding lady on the other side and my problem was resolved within the next 4 Business days. Thank you.
I would like to applaud Hellopeter for this platform. Thank you for what you guys are doing. We can not allow that bad service becomes the norm. We should keep South Africa great! To everyone thank you????
After I posted my review on Hellopeter, someone from FNB phoned me almost immediately after. There was a verry understanding lady on the other side and my problem was resolved within the next 4 Business days. Thank you.
I would like to applaud Hellopeter for this platform. Thank you for what you guys are doing. We can not allow that bad service becomes the norm. We should keep South Africa great! To everyone thank you????