1 reviews | Active since Jul 2018
FNB ***** department non-existent in answering phone calls.
Credit Card payment was flagged for security reasons. It is impossible to release as it seems no one is available in the ***** department to release it. I have been on various phone call for more than a hour. The excuse is high call volumes.
Blocking payments is great, but there should be a reasonable way to release them?
Nedbank supposedly calls their clients if there is a suspicious transaction!
I'm writing this review while I wait for someone to answer... No luck.
Good day Stephan Trees,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Stephan Trees,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)