FNB ***** department non agile response.

I bought what I thought was a container from a company with a FNB bank account. As time passed. It became clear that this company was a ****. I then reached out to my bank on an attempt to retrieve the funds. My bank (Standard Bank) reached out to FNB. This all happened in November 2021. They escalated to FNB many times and only now. FNB has responded to say the funds are no longer there. Of course they won’t be there now. It’s almost 2 months later. I feel we need a more agile response from the banks especially in cases of *****.