1 reviews | Active since Dec 2017
FNB ***** department no answer at all???
I have been trying to get a hold of the ***** department since 08h00 this morning & no response. This is absolutely terrible service from FNB!!!!
Good day Nicole Malan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, for all Credit Card related enquires, the Credit Card helpdesk should be contacted on *** option 3. When calling please ensure that you have your bank card and pin number as it is required for validation purposes.
A formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nicole Malan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, for all Credit Card related enquires, the Credit Card helpdesk should be contacted on *** option 3. When calling please ensure that you have your bank card and pin number as it is required for validation purposes.
A formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)