FNB ***** Department Negligence

On the 4th of June, money was withdrawn from my settled revolving loan account (herein, RLA, account that was settled and closed a year ago) to my cheque account.

Two R3,270.00 amounts were transferred from the RLA to my cheque account and then withdrawn. What bothers me about all this is; 1. The culprit transferred from a closed account that even have no access to and, 2.They were able to withdraw R6,540.00 in one day, whereas my daily limit is R3,000.00. As a result, I am paying R892.09 interest on the RLA per month.

I reported this to the ***** Department at FNB and I have been given the run around. I am told that an ATM was used to withdraw the funds and that my pin was used to do so, even if were so, which isn't the case, I would not be able to withdraw more than my day's limit which is R3,000.00. I then asked them to view their CCTV footage to trace the individual to prove my innocence, I was told they do not have camera near their ATM's.

Please assist me in resolving this matter with FBN.