MM
Melinyaniso M
1 reviews | Active since Jan 2010
07 Mar 2023, 08:51
FNB ***** department is a joke
FNB ***** department is the last department you want to ever engage with...ever
After ******* i had in Jan, resolution was supposed to be after 7 days, its almost a month and half now and i keep being promised to be updated in 2x days, no one ever calls/communicate update me, when you call them you have to wait almost 30 minutes in line to be told your enquiry will be escalated.
Your service is a disgrace to any client that has gone through such a painful ordeal, if your clients only knew the *******/crime is only the beginning of their panful experience they would reconsider ever having you as a bank
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Replies (3)MM
Melinyaniso M's updateReviewer Update
11 Mar 2023, 18:45Why you guys even bother to call what you do customer service, escalation or high priority? if you still dont make contact with client?, i called contact centre Monday, complaint logged here Tuesday...guess how many people have tried to contact me from FNB since then?, yes Zero
MM
Melinyaniso M's update11 Mar 2023, 18:45
Reviewer Update
Why you guys even bother to call what you do customer service, escalation or high priority? if you still dont make contact with client?, i called contact centre Monday, complaint logged here Tuesday...guess how many people have tried to contact me from FNB since then?, yes Zero
MM
Melinyaniso M's updateReviewer Update
24 Mar 2023, 12:17Its officially 2x month today since this was logged, 2 and half weeks since escalated here and I received sms that I was escalated and its considered a high priority, guess people that have been me feedback, 0, no response on email even worse i now cannot even reach the ***** department, calls getting disconnected when calling *** or ***, so will leave this here just in case you had assumptions that FNB offered excellent customer service
MM
Melinyaniso M's update24 Mar 2023, 12:17
Reviewer Update
Its officially 2x month today since this was logged, 2 and half weeks since escalated here and I received sms that I was escalated and its considered a high priority, guess people that have been me feedback, 0, no response on email even worse i now cannot even reach the ***** department, calls getting disconnected when calling *** or ***, so will leave this here just in case you had assumptions that FNB offered excellent customer service
MM
Melinyaniso M's updateReviewer Update
27 Jun 2023, 15:41DO NOT TAKE THIS COVER...its a bunch of bull that FNB will find excuses not to pay,
After so many back and forth between me and this team, and them saying i'm not covered or telling m, it seems we can try this...finally got a decline reason from the FNBLOC team....wait for it
'Any matters, in our expert opinion, where there is no reasonable prospect of success or economic justification. This can be assessed at any stage'
Yes, at the end, after giving them all the requested evidences, audits, quotes and reports they can still decline to cover you because they feel that the is probability they will loose the case, so you paying cover for people to act on your claim based on what they think is the probability to win
After so many back and forth between me and this team, and them saying i'm not covered or telling m, it seems we can try this...finally got a decline reason from the FNBLOC team....wait for it
'Any matters, in our expert opinion, where there is no reasonable prospect of success or economic justification. This can be assessed at any stage'
Yes, at the end, after giving them all the requested evidences, audits, quotes and reports they can still decline to cover you because they feel that the is probability they will loose the case, so you paying cover for people to act on your claim based on what they think is the probability to win
MM
Melinyaniso M's update27 Jun 2023, 15:41
Reviewer Update
DO NOT TAKE THIS COVER...its a bunch of bull that FNB will find excuses not to pay,
After so many back and forth between me and this team, and them saying i'm not covered or telling m, it seems we can try this...finally got a decline reason from the FNBLOC team....wait for it
'Any matters, in our expert opinion, where there is no reasonable prospect of success or economic justification. This can be assessed at any stage'
Yes, at the end, after giving them all the requested evidences, audits, quotes and reports they can still decline to cover you because they feel that the is probability they will loose the case, so you paying cover for people to act on your claim based on what they think is the probability to win
After so many back and forth between me and this team, and them saying i'm not covered or telling m, it seems we can try this...finally got a decline reason from the FNBLOC team....wait for it
'Any matters, in our expert opinion, where there is no reasonable prospect of success or economic justification. This can be assessed at any stage'
Yes, at the end, after giving them all the requested evidences, audits, quotes and reports they can still decline to cover you because they feel that the is probability they will loose the case, so you paying cover for people to act on your claim based on what they think is the probability to win