FNB ***** department incompedentsy

Hello peter ,i have a debt review removal company and also we assist clients who are struggling with their debt. So we have this one client who do not seem to understand how the process works and now complaining he wants his money back of which i have no problem with. Agreed to give the money back yes but what does the client do complain at FNB and FNB freeze my business banking account without any notification or a call whatsoever, AND that is before the end month when my staff have to get paid, before my debit orders go off of my company account and as a result my service of my service provider and domains get suspended, before i have to pay my rent at home and buy food for my kids and even pay their school fees and the list goes on. That happened 3 weeks ago and every time i speak to the investigator of the ***** department called Charles X he doesn't understand and keeps on asking his manager what to do next. He gives me the run around sending me to Capitec bank and back, for what reason i dont know, Apparently they must give him a call of which they want no involvement and when i call him back he is not available. This guy does not know what he is doing and with his stupidity myself and my staff have to suffer because he dont know how to resolve the matter. I am sick of FNB and do not want to continue with them because they are with no benefit to myself and my company Instead they are a disgrace . I've paid lots of bank chargers ever since i opened my accounts with them and regret 100% that i have wasted my time with them. They are the worse bank ever and i will not even recommend my worse enemy to bank with ther.