FNB ***** department helping ********* succeed

After being ******* to make a purchase on BidOrBuy through EFT (FNB to FNB) and never receiving the product, I followed up with FNB ***** department and was told not to worry, the account still has the funds and it is in good standing business, so there must be a explanation. Then after FNB spoke to the seller I was told to simply give them another month to get the product to me as it is so-called customs. I was told NOT to go to the police and rather just wait. After waiting another month I went to the police, got a case number and now FNB tells me there is no money left in the account but they did freeze it. I demand a reverse on the transaction or I will take this further and involve FNB directly.