FNB ***** department doing *****. Bank adjustement refund still outstanding since December 2020

I am really starting to question the integrity of the people working at the FNB ***** department. After fighting with these people for almost 7 months regarding bank adjustments that were done on both my personal and business accounts and later having to involve the Ombudmans and FNB having admitted that the funds were falsely removed from my account, they decided to only refund what was taken from the business account and are now giving me hasles again regarding the refund for funds taken from my personal account. I have spoken to countless people at FNB the 1st person being Alene Palmer who was allocated to handle my case from the beginning of which she failed to do so as proper investigation wasn't done from the beginning. This person has suddenly disappeared into thin and no one knows her whereabouts, email is always on auto reply. The people listed on her autoreply one of them being her team leader Elsie also decided to ghost me and not respond to me after promising to get back to me with feedback on my query since the past 3 weeks, I have called ;on numerous occasions and each time she is never available land I get put on hold or requested to contact her directly but her lines never go through. What kind of cercus is being run by this department. They go about taking funds from people's accounts without thorough investigation hiding behind disclaimers and also knowing that no one at their branches has the ability to assist with regards to ***** cases hoping that someone doesn't find any means to get their monies back to continue enriching their banks by making their client's suffer for the longest of time. What purpose does this department serve as it seems their always not available when one contacts them. They are only available to ***** from their client's accounts and when it's time to acknowledge their mistakes and pay back what they have ****** they seem to be of no existence. I do not understand why I have constantly follow up on what they already have on their records and what was supposed to be refunded in March already? Elsie promised to get back to me regarding a bank adjustment of R9040 that was deducted from my account on the 5th of January.