hS
hendrik S
1 reviews | Active since Mar 2014
16 Jan 2023, 16:53
FNB ***** department doesn't give information or get back.
I have contacted FNB regarding a failed transaction that went through on my digital card. they said they couldn't see anything from their side.... the next day my account was completely emptied from the UAE now FNB if you know that I and my phone is in south africa how can you allow the transaction go through NR1 and NR2 how did they get my CCV number if it is supposed to change every hour? I have tried following up on the case and if I do get to someone 15 min holding times are the normal thing it seems then they tell me only it take 3 to 14 working days and put the phone down in my ear....
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Replies (4)hS
hendrik S's updateReviewer Update
18 Jan 2023, 15:56Wednesday came Wednesday went and still nothing from FNB...
No one on their secure chat know *** they are doing unless you start using language...
I have had enough of this bank still nothing from them here still no reply on my case and I still have had no money since the 3rd of January.
No one on their secure chat know *** they are doing unless you start using language...
I have had enough of this bank still nothing from them here still no reply on my case and I still have had no money since the 3rd of January.
hS
hendrik S's update18 Jan 2023, 15:56
Reviewer Update
Wednesday came Wednesday went and still nothing from FNB...
No one on their secure chat know *** they are doing unless you start using language...
I have had enough of this bank still nothing from them here still no reply on my case and I still have had no money since the 3rd of January.
No one on their secure chat know *** they are doing unless you start using language...
I have had enough of this bank still nothing from them here still no reply on my case and I still have had no money since the 3rd of January.
hS
hendrik S's updateReviewer Update
20 Jan 2023, 12:51another day another no phone call this has been escalated past the top of table mountain and still absolute 0 feed back from the bank
hS
hendrik S's update20 Jan 2023, 12:51
Reviewer Update
another day another no phone call this has been escalated past the top of table mountain and still absolute 0 feed back from the bank
hS
hendrik S's updateReviewer Update
23 Jan 2023, 12:39the bank eventually got back to me about the hellopeter post.
I am still waiting for any feedback the ***** department is 0 help as well I waited 17 min on secure chat to speak to some one and Nokuthula told me she is checking my account only to ask me what my question is 15 min later. this is the kind of service I wouldn't wish for anyone to have.
I am still waiting for any feedback the ***** department is 0 help as well I waited 17 min on secure chat to speak to some one and Nokuthula told me she is checking my account only to ask me what my question is 15 min later. this is the kind of service I wouldn't wish for anyone to have.
hS
hendrik S's update23 Jan 2023, 12:39
Reviewer Update
the bank eventually got back to me about the hellopeter post.
I am still waiting for any feedback the ***** department is 0 help as well I waited 17 min on secure chat to speak to some one and Nokuthula told me she is checking my account only to ask me what my question is 15 min later. this is the kind of service I wouldn't wish for anyone to have.
I am still waiting for any feedback the ***** department is 0 help as well I waited 17 min on secure chat to speak to some one and Nokuthula told me she is checking my account only to ask me what my question is 15 min later. this is the kind of service I wouldn't wish for anyone to have.
hS
hendrik S's updateReviewer Update
27 Jan 2023, 13:42Finally after spending many hours on the phone I recieved my money back.
I would not recommend this bank to anyone still because had the person done their work on the 3rd of January like she was supposed to none of the 24 days of hell I would have had to go through.
Thank you for looking at my case. but also said by the time I posted this I was already at whit's end.
Please train your staff
I would not recommend this bank to anyone still because had the person done their work on the 3rd of January like she was supposed to none of the 24 days of hell I would have had to go through.
Thank you for looking at my case. but also said by the time I posted this I was already at whit's end.
Please train your staff
hS
hendrik S's update27 Jan 2023, 13:42
Reviewer Update
Finally after spending many hours on the phone I recieved my money back.
I would not recommend this bank to anyone still because had the person done their work on the 3rd of January like she was supposed to none of the 24 days of hell I would have had to go through.
Thank you for looking at my case. but also said by the time I posted this I was already at whit's end.
Please train your staff
I would not recommend this bank to anyone still because had the person done their work on the 3rd of January like she was supposed to none of the 24 days of hell I would have had to go through.
Thank you for looking at my case. but also said by the time I posted this I was already at whit's end.
Please train your staff