FNB ***** Department disgusting service received on a case

We were ****med last year August, the bank advised that I need to open a case which I processed. Since August last year the police officer has been sent from one person to another without any help of the details required by them. This is almost a year later and still no help received from the bank for the details of the account holder. This is a business account on their side and they are not providing the police with the information required of the account holder. There was money paid into a Capitec account and they have been a great help and provided the police with all the information required. As a FNB Premier Cheque account holder I am very disappointed in the way this situation has been handled especially because this is not a small amount of money and they are of no help in catching ********* that hold accounts with them. If they are ok with protecting ********* I feel no one should even trust them should this be the case. I can only hope that because of this negative review I will finally get the help needed from the bank who's slogan is how can we help you as they have been of no help to me in this matter. The sad thing is that they brought it to my attention that this account is shady yet after they advised me to go and open a case they have been of no help.