1 reviews | Active since Feb 2022
FNB ***** department de*****ing its customers
I really did not want to do this, but since FNB ***** Deparment and the Agent Xolisile Selepe takes weeks to respond, maby I will get this person to pick up the phone this way.
Same as all the other ***** department complaints. I registered a ***** case on 8th of Jan. I got the affidavid, gave all supporting documents, and was told that the other bank was contacted to freeze the account, pending the investigation. Whenever I try to call the agent, it never picks up. I received their managers number, who also never answers. Whenever I would be transfered to the agent, the call would immediately drop. I've spent hours trying to get through to anyone that can give an update on the case. I have lodged a complaint with ***. Called banks. Spoken to managers, and every time, no resolution. It is now 1 month later, and still no delivery on the 10 day resolution promise. I have been a very happy customer with FNB for many years, but obviously this means nothing to them. I wonder how long it will be until more empty promises are made by the pathetic ***** department.
My advice, to any customers. If you have a ***** case with FNB. Write off the money. or get a Personal investigator and a lawyer, since this department is obviously enjoying the "work" from home environment. No work and all pay. Think I'll apply for a job there.
Leoni T****ie: *** was supp****, but as per usual, this person never picks up the phone to answer. They also never reply to any of the messages I have left.
Then a line manager number was supp****.
Yoliswa Doyisa: ***, and it should come as no surprise, that this person, also, never answers the phone, or returns a call.
I find it unacceptable, that FNB upon receiving a ***** report, would send out an email, to the other bank, asking for the account to be frozen until investigations are completed. Not phone call. No urgency. A simple email. As it turns out, it took more than 45 days for this bank to reply so of course there is no monies to recover by this time.
I have called FNB care line. I have left a email on FNB care as well. Whenever I call the department, still the number drops after being transferred. How is this kind of service allowed in 2022?
Absolutely pathetic service still.
Leoni T****ie: *** was supp****, but as per usual, this person never picks up the phone to answer. They also never reply to any of the messages I have left.
Then a line manager number was supp****.
Yoliswa Doyisa: ***, and it should come as no surprise, that this person, also, never answers the phone, or returns a call.
I find it unacceptable, that FNB upon receiving a ***** report, would send out an email, to the other bank, asking for the account to be frozen until investigations are completed. Not phone call. No urgency. A simple email. As it turns out, it took more than 45 days for this bank to reply so of course there is no monies to recover by this time.
I have called FNB care line. I have left a email on FNB care as well. Whenever I call the department, still the number drops after being transferred. How is this kind of service allowed in 2022?
Absolutely pathetic service still.