FNB ***** department ****

I can't believe that no one has bothered to call me from FNB ***** department, I reported my case last week till to date no feedback. Truly they ***** department is useless , no care about what the customer feels, I was told someone will contact me, nothing happened, do they perhaps have a manager whom I can speak to, I doubt if this bank value customers, I strongly feel it time for me to end my 12 year marriage with them .I guess I must try other banks. They don't practice what they preach , how do they clear 269 thousand in a personal account, Fica? They are the ones influencing these ********** to loot us . I need feedback as I'm losing patience.