FNB ***** DEPARTMENT COMPLETE LACK OF EFFICIENCY AND SERVICE

I have not received feedback for a ***** case on my FNB credit card since 25 March and it is unacceptable.

I’ll keep it brief and simple

- I purchased equipment off this website to the value of R4200 (http://www.almoappliances.co.za/) - They sent me an invoice with the account details, and I paid them out my credit card - I ended up figuring out the collection address for the goods was not legitimate, and the contact person turned off their phone - I called FNB ***** immediately on 25 March, and they determined the person already drew all the money. The consultant froze the recipients account immediately he said (representative’s name was Welcome Silawule – call ***) - He said an investigator would contact me in 24 hours - Nobody has contacted me and I’ve been on the phone with them the whole of last week and everyone says there’s no comments on the system, or they can’t pick up anything that a case was logged, or that Welcome is the only guy who can assist but they can’t put me in contact with him etc etc. - I was put through to the credit card ***** department and they advised me (Thabiso) I should lay a complaint due to their own lack of service - Basically no one has been able to help me or get back to me, and I keep being put on hold and transferred to a million and one departments - This time could have been taken to investigate the case, and refund me my money, and catch the ********!

I have basically given up.

This was a clear ***** case, and the fact that the recipient was an FNB customer, is even more concerning as FNB allowed a ******** to open up an account with them.

I am entitled to my money back, I have clear evidence. However nobody is chasing this and it’s been nearly 2 weeks.