FNB ***** Department Beyond Useless

FNB ***** department is totally useless. I logged an identity theft ***** case with FNB ***** on 8 June (RV***), and was told I would be contacted within 5 days, Numerous follow ups by myself and to date NOTHING in a way of feedback, progress etc! When I call I get forwarded to different departments, and nobody seems to know what they are doing!! I have done everything I need to from my side, SAPS affidavits, Transunion membership, SA ***** Protection Services membership. If this is how they deal with ***** cases, I would hate to know what service they provide clients. My Identity was ****** and a cheque account opened and it doesn't seem to bother them at all that perhaps their own staff failed to do the necessarry FICA checks??? Totally unacceptable!!