FNB ***** Department

On 12/10/2020 two ********** transactions went through on my FNB account, authorized with no OTP messages. As soon as I received the notifications I called the relevant department at FNB. The account was frozen, card was cancelled and online banking blocked. This was at 16:48, I continued to receive messages this time for OTP pin requests for random amounts until 22:00 that night. First thing on the 13/10/2020 i went to my nearest FNB branch. I was told that an investigation will follow and I will receive feedback. After numerous follow ups I was requested to follow up on the following number: *** - option 2. This line puts you on hold saying that they are experiencing high call volumes and eventually cutting off. I am extremely dissatisfied with FNB's ***** dept at this stage. No refund or any feedback has been received.