FNB ***** department - ATM ****

The recent result of my claim due to ATM ***** is under further review and if necessary will go to the ombudsman. After 2 weeks of my trying to get the funds back from an FNB atm **** I heard yesterday that my claim was rejected, due to the delay I took in cancelling my card. IT TOOK A MERE 11 MINUTES from ***** transcation time to my googling fnb ***** no, getting ***** to answer the phone and my cancelling the card. That is not an unreasonable period of time. Other reasons given were that - although i thought the atm had swallowed my card , it in fact had been ****** and my pin copied - I am blamed for that when i did not request help at the ATM and any video footage of the event will show how close i was to the atm at the time of putting my pin in, as well as the fact that i used my wallet to further shield the nos as i put them in. The only thing that happened was that the person who obviously stole my money, ******* me after he left his slip in the atm and I waited for him to remove it and as he did that he told me i could put my card in. Leaving the atm, flustered and confused, without my card, another man stopped me on the way back to my car and told me that i need to get my card back as that 'guy' is known for ****s there ...... what are FNB doing about that? My timeous cancelling of the card prevented two further transactions from occuring, one of R7500 to a wine and liquor store. I do not accept this lack of protection on behalf of FNB. I have been banking with them for over 20 years and have NEVER had an ATM ***** experience as I am always extremely careful.