FNB ***** department are useless!!!!

Terrible experience with FNB ***** department. I was ****med out of R61800.00. I reported it to FNB ***** and was told to open a case with SAPS and send all relevant documents to FNB ***** department, including my SAPS case number. I did that. Then I was told to send another Affidavit with details of the transactions. Which I did. It has now been over a month and FNB ***** department cannot give me any answers. They keep.saying they are waiting for a reply from the other bank where my money went to. The so called investigating officer at FNB ***** doesn't answer emails or calls. The call center agents keep telling me she will call me back, which NEVER happens. I want my money back IMMEDIATELY. This service is disgusting and I am very unhappy.