FNB ***** department a joke

Item: FNB (First National Bank)
Rating: 1
Author: Alastair F

On 2019/05/07 I sent an email to ********** with tthe completed document received from FNB to log a frau case. I received an email with tteh following REF: ********** 7_ ********** 95 On 2019/05/14 I called in to follow up on the ref and to my absolute disgust I was informed no incident/case had even been logged. After being transferred twice a very rude girl transferred me again, saying I must log the ***** case telephonically and they will also cancel teh card, waiting for 21 minutes already. The card was already cancelled and why did I receive a reference number for a case not logged. This the most disgusting client service I have ever received.

Please investigate and refund the ********** transactions. It is related to Youth Account ********** 3409 Card number ********** ********** 88

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

14 May 2019, 10:05

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply14 May 2019, 10:05

Official