FNB ***** department

I have been struggling for days on end to get feedback from FNB regarding ***** on my account. My money was deducted. (The last in my account) I was told within 10 working days the problem should be resolved. Till now, I haven't heard from anyone, nearly 20 days later. I try an follow up daily, the messaging service always tells me I'm number 200 in the que, when I call in I wait on the line for more than 40 minutes (I saved all the proof)

They do not care about their customers. If I knew this is the service I would get from FNB when I really needed them, I would never have left Capitec.

I'm utterly disappointed and disgusted.

Cary-Lee Jonkers ***