FNB ***** department

FNB ***** department: Logged a ********** transaction on 03/05/2021, after waiting for 2 months, I followed up on 6 July 2021. They apparently sent me a letter which i never received. The lady I spoke to sent me the letter while speaking to her and saw that they investigated the wrong transaction and rejected my case. Logged a new case on 6 July and they promised they will phone back in 48 hours? Did they phone? Nope... Today is 20 July and nothing received to date. They don't answer the phone when you want to follow up. I even tried the number I got for the person specifically dealing with case, and guess what... the number doesn't work. FNB's service in the ***** department is absolutely terrible.