1 reviews | Active since Mar 2017
FNB ***** department
<p>I was told by the ***** department that was my card and my pin was used in a *****elent transaction on 29/07/2017 and they will not be able to assist me with refunding the amount. I explained to the consultant that it could not be possible and was told to complain.</p> <p> </p> <p>Please escalate this and not complete your investigation in 1 min</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Now I am also paying penalties for the funds that was ****** from me as their was no funds availble.
Still no response form the ***** department
every month the bank charges goes off on time without fail but calls are made to your clients to provide updates
No suprise, shocking service delivery from fnb again
Now I am also paying penalties for the funds that was ****** from me as their was no funds availble.
Still no response form the ***** department
every month the bank charges goes off on time without fail but calls are made to your clients to provide updates
No suprise, shocking service delivery from fnb again