FNB ***** Department

FNB has not been of any help, I reported ***** on the 13 Jan 2023 , have still not received any news. When reported, funds taken on the 27th, Status on account said still pending, thereafter , funds left my account. When reporting I was asked , where my is my Bank Card, told them its in my purse. ***** was done via my Bank Card, in Pretoria, whereas I was at work Wynberg. I spent 45min holding on 3 separate occasions. Finally got through on 27th Jan, only to be told investigation still in process. 24 to 48hours and will get response. Today when called i was told, still with investigator. Been with FNB since 1994, 29 years, goes to show I am not valued and my money not protected. All I want is my money back, surely I deserve an answer and my money. To date NEVER received a call, sms or email from them. Totally disgusted with customer services and I will be switching to another Bank!