1 reviews | Active since Dec 2016

03 Sept 2018, 14:00

fnb ***** debit orders!!!

I noticed that there is a debit order on my account for R353.07 with Reference Absa Bureau Services 1 User, there is a tel number ********** but this number does not exist.

I also had 2 x debit orders that i cancelled for the 2nd time. FNB Funeral plans one for R36 and one for R37.

it seems to me that there is a ***** **** and i have a feeling that fnb is very aware of what they are doing here even though they are pleading that they dont know who the debit orders are for.

i think people that is at FNB must have a very close look at their accounts for "funeral policies" and random debit orders like the R353.07 one that no one can tell me what it is for.

I think this is something that needs to be brought to the attention of Carte Blanche perhaps.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Sept 2018, 14:26
Official

Good Day Mrs Bonita Botha ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***