FNB ***** Contact Center - ***

Failed logging of ***** on my cellphone banking channel regarding a unknown R200 MTN purchase due to a ******* Vodacom SIM swap.

Phoned twice to log the ***** call - 1st time - placed on hold - call was terminated on FNB side. @nd time - call was answered - placed on hold for 20min - no response - disconnected the call. No callback from FNB to follow up on my query...

Unacceptable... Are we suppose to be happy with this level of service...?