FNB ***** CLAIM DENIED

I was the victim of credit card *****. My message to FNB after they confirmed that I will be liable for ***** on my credit card: "I made the relevant calls to FNB on the same date / morning I started to receive sms notifications of withdrawals as well as when the card was swiped. I don't know how the culprit got my PIN - And I don't know how the ATM could take my card, be out of order and 5 minutes later be available for other people to withdraw funds.The fact of the matter is that CCTV camera footage should proof that it was not me who withdrew money nor me who swiped the card at the stores in question. But it took you two and a half months to do what? What investigation did you do to come up with this "liable letter"?

In fact, FNB is indirectly accusing me of being a *****. It took you two and a half months to come up with the "PIN being known to who used the card". Surely this could have been said at the beginning of your investigation.

I am deeply frustrated and disappointed that you did not bother to look at the footage of the incident NOT at the ATM and NOT at the stores in question. You actually don't care what happened and don't care to help me after I have spent sleepless nights and endless emails and follow ups to no avail.

I will take this matter to the Ombudsman and see my lawyer regarding your lack of interest to assist me. And as per my previous email, settle all my accounts with you as I don't want to bank with a bank that won't take a serious interest in their client that was obviously a victim of ***** and treat me as a common *****.