FNB ***** CLAIM

<p>I am writing this review to show how bad the service is with FNB and how poor they handle cases when it comes to card fruad, On the 28th of January 2017 3 unothorized transactions went off my account for the total of R6 292.28. At this stage FNB state that they do not take any responsibility for this. So as a customer that trust a bank with their income and every month and bank more than R 400,000.00 a year with them really do not care.</p> <p> </p> <p>I feel that this investigation that was done was extremly poor, even when i followed up on my case the lady in the fruad department told me that their system was offline at 08:35 am when i phoned again at 3 PM they were still offline.</p> <p> </p> <p>This morning 12 Days after I originally informed FNB of the frudulent activity on my account they sent me a letter stating the following : We refer to your recent enquiry regarding the transaction/s on your account.<br /><strong>We regret to inform you that we are not in a position to accept liability for the cost/s incurred and have no alternative but to hold you responsible for the transaction/s debited to your account on 28 January 2017, to the value of R6 292.28.</strong></p> <p> </p> <p>They say an OTP was sent to my cell number for 1 Transaction, there was 3 transactions on the same day for different amounts, i do not even know the company that the transactions was done on. i received the notifications for the transactions and therfore called the number on the back of my card. If i am responsible for the Transaction where an OTP was sent i will take the responsibility, but two other transactions with the same name went off twice and i dont see on the fruad report ant OTP listed for those Transactions.</p> <p>I feel that FNB dont care what happens to the customers and have false advertising stating they are the best bank to bank with.</p>