Fnb ***** case resolved

<p>on Monday morning of all mornings I woke up at 6:30am to a few very unwelcome messages. My card had been used for online purchases and account completely depleted through 5/6 online purchases. I then had an SMS from FNB saying that there had been suspected *****, and to reply n if so. I did this and was quickly directed to a lady who was really helpful and efficient. She explained the process and emailed me the required documents straight away. I completed these and sent them back. She informed me of the time this normally takes on these cases. This morning on Friday morning not even a week after the incident I have received word that the money is back in my account and I have since then checked and every last cent has been sent back. </p> <p> </p> <p>I must commend FNB for this efficient and great service. I was not very positive when this happened, and thought it would probably be a nightmare and uphill battle. I have been very pleasently surprised. Thank you FNB and everyone involved in sorting this out. </p>