FNB ***** CASE NOT RESOLVED AFTER TWO AND A HALF MONTHS.. BAD CLIENT SERVICE

First National Bank ***** department I have reported a ***** case on the 5 January 2023. I was told that it can take up to a month to resolve the matter. We were appointed a Consultant Nhlamulo Baloyi. I have been trying to get in contact with him, but to no avail. I have been phoning and speaking to a lot of different people, some stating they are still busy others tried to contact him in regards to this matter. Apparently he went on leave, leaving my case to someone else. My case was then given back to him after he returned. This was then forwarded to the team leader Yoliswa Doyifa. But still nothing. I was even told it will be escalated. Surprise still nothing. To this day Nhlamulo Baloyi has not phoned me, mailed me on any update on my case. Nothing.

What bothers me the most is that on the same day I opened a case with FNB bank I also opened a case with Absa bank for the same ***** case on the 5 January 2023. By the 26 January 2023, I received a call back from Absa stating that my account will be refunded. I received my money back that same day. TO MAKE MATTERS WORSE ITS NOT MY FIRST ***** CASE WITH FNB. Also nothing happened on that case, no one phoned or mailed me. Nothing!! Case closed. Is FNB the bank we should do business with ?