FNB ***** case 3rd of June 2020

on the 3rd of June 2020 R5046 has been taken out of my account without my authorization. I reported it immediately to the FNB lambton branch. my account was frozen. ***** department contacted from the branch to report the case. I have been with FNB since 1989, never had a bad account, never in arrears, always what I used extra with the overdraft, payed back in the same month and more. Now that that my salary that was paid in on the 1st of June 2020 taken out, now FNB tells me it is my responsibility to pay it back. Why? your account is suppose to be secured and save, how can the bank allow money taken out without my consent.My cell phone that was ****** out of my house with a break in was reported at the SAP. I went and changed my number at the Lambton branch for security reasons. When the ***** came up, my cell was still not changed. my address that I stayed 10 years ago still not changed after I signed a form at the branch that it is being changed. you tell me, how you as a customer have to put up with this. In 2012 money has been taken out of my account by a website that I do not even know or had contact with in my life. That money was never been paid back to me. Another occasion my card was ****** and immediately stopped at FNB ****** card division. Still my whole salary after being stopped wnt out of my account. After 3 months investigation, the lady that was supposed to stop my card took he money out of my account. I did not get a cent back. Standing and waiting in the que for feedback for my ***** case on the 3rd of June, 5 clients were complaining of the same experience that I had in the same week. Now please explain to me how this is possible. You pay every month bank fees for putting your money in the bank, draw your money, paying accounts, transferring, everything has a price on. But no responsibility from your bank that is suppose to protect and keep your account safe and secure. 30 000 clients private information is in the open has been reported on the news because FNB, Stannic and Standard Bank has been hacked. What will happen to that and how is the possible if they tell you your account is secure when you do open an account. Looks like everyone else in in charge of your income in stead of you as a client. I refuse to pay this money back again. They have to sort this out themselves and what I am paying for fees, they can use that to settle this account. I had no debt for years, now this is according to FNB on me, sorry this bird is not going to fly with me again. I am 57 years old, do not have an permanent income, I do no need other people incompetence to be responsible for. emails has been send to investigating officers for this case. Phone calls has been made to the ***** department. Case has been reported to the Ombudsman, I have done my part trying to solve this while I am not the guilty one. But as always the bank take your money and whatever gets missing, your responsibility to solve the matter.