FNB ***** CASE 21 DAYS OLD

I called FNB 10min after ***** was noted in my bankcard sms to phone service. I was given a number. Told that no reversal can be done. Only for debit orders.. the ***** division will manage this and it will take 7 to 14 days.

21 Days later. Numerous requests on Facebook page that means nothing, no result. And yes.. the department only works till 4pm.

This is unacceptable! If a transaction was duplicated or wrongly done on a bankcard in a store. The storw reverses the transaction and your account is debited within hours. BUT NOT FOR *****..

I predicted that this WILL NOT BE RESOLVED in 14 days when I logged the case.. tapes can be reviewed, as FNB general service is pathetic. And good luck trying to register oine banking with a chip card online. Or by phone.. YOU HAVE TO GO TO THE TELLER... And if you are incapacitated at home sick.. FNB TELLS YOU TO GIVE IT TO A 3RD PARTY TO DO FOR YOU. Now that make sense..?