FNB *****

I had ***** on my credit card on the 2nd of December which FNB brought to my attention. Now they are refusing to refund the money back to me. I have lost track of how many people I have tried to speak to. I have asked for a manager to contact me, but to no avail! This is unacceptable for them to not take responsibility for this. I really am really desperate already as it was a big amount of money.