FNB ***** bullying their customers

I have been with FNB since 2004, however customer loyalty does not guarantee great customer service, as per my recent experience and interactions during this week.

On the 15th of November 2022 I received an email from a FNB ***** Consultant named Thabo Lebepe, who informed me that a complaint agaisnt me had been opened up concerning a payment of R12398.45 which was paid to my account on the 11th of November 2022.

He further went on to write that the money was believed to be the ******* proceeds from ***** and that the amount will now be reserved and that I will not have access to this unless I issue a reason and proof of where the funds is coming from.

Obviously I obliged and explained that the money was paid to me during a trade deal, where I had sold usdt crypto of the same value to a buyer through Binance. When selling using the platform, one does not know or have anymore knowledge of the person buying or selling using their platform.

However since providing this, the money has not been released back to me, nor has Mr. Lebepe even bothered writing me back, in addition his phone number goes straight to a busy tone before cutting off.

I then proceeded to contact the ***** department, held the line for a total of 15 minutes before the call was answered, only to be immediately cutoff when I was transferred to a supposed team leader.

I was angry, frustrated and felt completely helpless, however I will not be allowed to be bul**** by FNB and will seek legal advise on dealing with this, I will also further start the process of looking at banking alternatives, as I believe my time at FNB has come to pass, especially considering how unprofessional and lazy FNB has become when there are issues to be resolved.

Please change your slogan, as you do not do your slogan any justice, you can have this idea for free: FNB, How can we con you?