FNB ***** and theft

Good day

My account was drausenrly hacked. Numerous amounts was taken from two various companies anD someone boughy on Uber eats from my card. How they got hold of my details only the Lord knows. So I called in and reported it to thr ***** line of FNB where they logged a complaint. My card was stopped and I was prompted to get a nEw card at th nearest atm. Got to the bank and the consultant at teller no 1 on the 22 December 2022 I did not get her name as she was not wearing one perused my account. She says I should just write the money off as it will not be refunded. She checked my account and told me ever since I subscribed to Netflix all these companies started taking my money because I used my card details for Netflix. I found that odd because most of my friends and family has Netflix account but none of this has happened to them. She told me to unsubscribe so all ***** can be stopped. This is find very hard to believe and fathom as I doubt that Netflix would give out or use my details for other companies. This was the best excuse she could come up with. Uber eats I do even have the app on my phone and they don't deliblver in my area. So who do I hold accountable for this. Of my own banking institution can't even keep my money safe. Uber eats have not even responded. So all I was told was to expect not to receive my money. Those are several transactions that took place without my permission.

Where in what position does this leave me? Can I even trust FNB with even opening more accounts and investing with them. I feel this matter should be resolved as it is very unsettling