FNB ***** and recoveries manager bribes me with Coffee after I lay a complaint

Hi its me again. It seems FNB was able to finally respond to me after being famous in a public platform after their *********** staff member cancelled all my cards without even following the proper process, let alone contact me on my phone or even a simple sms and later told me how I wanted to milk FNB for money by their staff member from the ***** dept 'John'.

So yesterday I get a call from the manager Nazley apologising for John's reckless actions that led me to financing unplanned trips to the bank to order new cards and being charged for the card fee, then she gave me a lecture about stokvel accounts that I need to open in order to save money and told me she was unable to get back to me as she was on leave (I dont know how true that is as John **** about phoning me so she probably was lying as well). Fine she apologises for John reckless doings and I ask her to listen to the phone call recording where John was disrespecting me until I dropped the call. To this min I still have not received response of whether she listened to the call or not or what she thinks of it. After apologising she invites me to FNB Bankcity so she can buy me coffee (heheheeheheh). So I must travel all the way from Vaal to Bank City to have coffee with her? So is that how FNB deal with customers that were treated unfairly with their staff? What is so special about Bank City coffee while I have coffee at home? I rest my case. I guess after I publish this turn of events I will get another apology phone call maybe with an invite to a pool party somewhere at the FNB in Rosebank. I shall proceed with the the next phase of the escalation because clearly FNB is managed by people who have no respect for their customers.