FNB - ***** and Forex Issues

I have had two *****s in less than 2 weeks - one on my personal account and one on my business account... how can that even be??!! And the call centre agents dont give a hoot about the trend. I submitted 4 forex payments on Monday 20th and its 24th and only one has been paid, and I called and escalated payment twice. Just BAD BAD BAD BAD service and when I ask why.. nobody knows!