1 reviews | Active since Apr 2017
FNB ***** ALERT
<p>I called the FNB call center ********** 44 to cancel my bank card due to ********** activity on the account.</p> <p>I spoke to 2 agents by the names of Kagiso Simelane and Welcome..Kagiso assisted me but kept me on hold for 15m with no feedback then I ended up calling back and spoke to Welcome I reported that a small amount of money(R50.00) was being withdrawn from my account simultaneously since Sunday afternoon till Monday morning which is a total of R350.00..I felt offended by Welcome stating that its only R50.00s being taken from the account they cannot call me every time to inform me of this..which I understand but he did not understand the loss and inconvenience caused to me.</p> <p>That R350.00 is my money which I worked 4 and I am in need of that money .</p> <p>The funds were being withdrawn while I had my bank card with me,Welcome accused someone who knows me for the loss of the money AND ontop of that I need to pay R70.00 for a new card 4 a mess caused by your unreliable ATMs where my bank card was cloned.</p> <p>I have proof that I was at work at the time of the withdrawls and immediately after noticing this money still being withdrawn I sent a copy of my bank card to FNB to find out what's happenening!!</p> <p> </p>
Good day Ms. January'S
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. January'S
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
