FNB *****

I have not received a response from FNB for the ***** that was done on my account and i have been in the branch several times this year

they said they will call me after 24 hours and even today i haven't received anything except the text acknowledging my complaint

Your High Priority Complaint Reference Number ***NF been assigned to a Resolution Service consultant in Customer Resolution Centre.

nothing has been done after this

I need help the account still deducts the account fees and everything so i really have a problem