NJ
Nombulelo J

1 reviews | Active since Sept 2021

13 Sept 2021, 11:18

FNB *****

<div>I have been made to pay for a credit card which has been used by a *********, against my name. FNB has been trying to debit huge amounts from my debit card due to these *********'s transactions that were done on my account.

I reported the matter telephonically many times, of which I spoke with may of the consultants of which may of them were hanging up on my calls whilst I was still talking. FNB handed me to attorneys for something that I am not responsible for. The ***** was done via a petrol card by the *********, which I am not even using

FNB is still holding me responsible to pay for a ***** which was confirmed by their investigator Angelique Jansen. I fail to understand why FNB is still demanding for a payment from me for ********** transactions which were not performed by me, and I need FNB to reverse those charges they did on my debit card putting me in unnecessary debt. I need the account cleared urgently. I am very angry with FNB, I will take this matter further!</div>

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Replies (2)
NJ
Nombulelo J's update13 Sept 2021, 11:34
Reviewer Update
Thank you.

Please resolve this issue. I have been patient with you enough. I am an unemployed graduate, and you *****ing my name with unnecessary debts is not good. I do not have the money you keep demanding from me. It's not fair.
NJ
Nombulelo J's update14 Sept 2021, 14:30
Reviewer Update

Good day.

Please assist further. In regards to the ********** tollgate transactions the ********* transacted with worth more than R12000 on my credit card, using the ********** duplicate card. You only refunded me with about R8352 plus R260. I did my own manual calculations. Who is supposed to pay the rest?
Where do you expect me to get the money from?? I did explain to you that I am an unemployed female South African graduate who still wants opportunities.
Is it fair if you hold me responsible for a ***** I did not do??

Please also reverse the charges you put on my debit card when you were continuously trying to debit huge EDOCollection amounts on me as a result of the ********** transactions against me.

Also, kindly explain who did a ********** card against me, because I was paying you guys promptly until this ********* transacted, putting the account in arrears without my knowledge??
I want to report the person responsible for creating a duplicate card against me.

Please resolve these charges because if you do not I will report you to Cred Ombudsman.