FNB *****

I've repeatedly asked FNB to close my business account but it's still open. Then some ********** transactions were made on the account which were delined as there was no money in the account due to the account being in the process of being closed. I reported the transaction, asking AGAIN that they close the account, but was informed that the tranactions first have to be investigated before the account can be closed. 10 days later and there has been no resolution, but FNB is happy to continue to take service charges and account charges off the account. The secure chat on their app is absolutely USELESS - nobody seems to know what they are doing. I kept getting put through from one department to the other, having to explain the situation all over again and then getting re-diredcted and eventually ended up just being given a number to call. Calling the number is no better. I was directed throught all the prompts and then nothing. Not the first, second or third time that I've had issues with FNB but come on FNB surely you can at least get this right! They so easily take my money but actually getting any issues resolved is next to impossible.