SD
Stephanie D

1 reviews | Active since Nov 2019

28 Feb 2023, 12:05

FNB *****

On Saturday morning my account was cleared out but a *********. I called FNB within seconds of seeing the transactions and the teller had a lack of urgency and gave me very half hearted responses. I then went into my FNB branch to block & stop the card. I am a young small business owner and I have staff to pay. I am a mother of a pre school going child. I work at 150% to support my business and my family and I banked with FNB thinking they’re the best in the business but wow am I disappointed. I put the bulk of my money with you guys with the reassurance that it is safe and no one else should have access even if my card information is ****** and me as the only director of my company and the only beneficiary of my account do I not have the authority to reverse or stop these transactions immediately?? How do banks actually protect us if I’m sitting 4 days later with my FNB GOLD BUSINESS ACCOUNT cleared out. No funds to pay staff and my balance becomes more and more negative by the day??? Does the bank not have ***** insurance??? Why do I pay tons of bank charges? Why am I trusting FNB? Business in the entertainment industry is hard enough to secure and to see what I’ve worked hard for day and night just disappear into thin air is Beyond mind blowing. This has cause me such grief to the point where I don’t know how am even going to buy my daughter her next meal. Rest assured I will not back down from this one. I work to hard and too smart to have a bank fail my trust. I also have my lawyers who are more than ready to defend me if we don’t see any action

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Replies (1)
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Stephanie D's update02 Mar 2023, 11:29
Reviewer Update
After multiple calls and a branch visit I still have zero positive feedback. I keep being asked the same question but the name of the account & reference who stole from me is both visible to both me and the bank as I just received an sms that they are trying to access my account again!!! How is this even normal or the quality of service for FIRST NATIONAL BANK???? I’m sitting on day 6 without any funds in my account which keeps turning into a negative balance and those ********** people still have access to my number to send me a ********** link???? Since I am now unable to pay my bills and feed my daughter like I’ve said I am a single mother.. should I then escalate things to the papers?? This can’t be what banking is like. My money would have been safer under my mattress.