FNB *****

I was de*****ed by a **** on my FNB account of a large amount of money for feed, during the drought, from a company calling itself, Outmark Marketing ***ner Ben Morgan ,not his real name) -I reported the **** to FNB and was told I need to get a subpoena before they could do anything -which I did, the police said that FNB were very slow in helping them -in which time, the outmark marketing account ( which was an FNB account as well) was, of course, cleaned out -Later I was told by the bank that if a **** or ***** is reported, they block the account immediately (they did not do that in my case) I also found out on the internet that even though this this “outmark marketing” business is registered, it was well know as a ********* and had ****med others before me –I made the payment to this ********* in 2 payments –both of those payments FNB initially stopped , without telling me why –as I was desperate for the feed I asked them to make the payments –the only reason I can think of why they did this ,is they knew he was a *********, as it turns out this WAS a well know ********* who had ****med others before me so I cannot believe the bank did not know about this ********* –I also discovered that the bank did not go through the same (correct?)procedures to take out a business account with this ********* ,as I had to ,( certified address etc.-) - FNB ***** department said they will not take responsibility – But since then FNB service to me has gone from excellent (I have been with them for close on 15 years) to atrocious –they ignore any and all of my complaints or even simple enquiries -they do not respond to me no matter what I ask –the only conclusion I can come to is they know they have done me wrong and are trying to get me to quit the bank so they don’t have to deal with this –I can think of no other reason why their service to me could go from very good to non-existent after I was de*****ed