SK
Sethu K
1 reviews | Active since Jan 2019
30 Jan 2019, 11:29
FNB *****
I have just received this sms. "Your VIP Assist 129.00 debit will bill on 31 Jan as sold to you by Procall Trading Ref BD ********** 190131. Reply CANCEL to stop or call ********** 240" I tried to call the line and its busy. I have tried to call a couple of times and still nothing. I then called FNB for assistance and I was told to wait until the debit order goes before they can assist me. Which is concerning as it seems I am not covered against unauthorized debit orders. My account is not even 24 hours old and I am already experiencing issues. This account was opened for the sole purpose of savings. This is really disappointing as it seems the only way my details could have been leaked is through FNB.
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FNB (First National Bank)'s replyOfficial
30 Jan 2019, 12:24Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply30 Jan 2019, 12:24
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)