nS
natilie S

1 reviews | Active since Aug 2016

17 Dec 2018, 13:05

FNB *****

Having the worst experience with fnb, money was taken from my account, I reported it as ***** they blocked my card, I got my new card button I can’t get hold of the ***** department tried calling everyday this week had to stay in the line for almost 3o minutes without talking to anyone just to get an update of when my money will be back in my account it shows pending on my app, the same amount went of three times while I was in my apartment and it’s not even a debit order, I’ve read a review of the same place taking money from someone’s account and that was in 2016 and it’s still happening in 2018 very concerned, think it’s time to switch banks.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Dec 2018, 10:56
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team
*** (option one)

nS
natilie S's update18 Dec 2018, 16:10
Reviewer Update
Thank you fnb, for the reply and for resolving the issue.